pjili Frequently Asked Questions

Creating a pjili account takes about two minutes. Visit pjili.club on your mobile browser or desktop, tap the registration button, and enter your Philippine mobile number or email address, a chosen username, and a secure password. You'll receive a one-time password (OTP) for verification. Once confirmed, your account is active and you can make your first deposit via GCash or PayMaya. Full KYC verification is required before withdrawals are processed.

pjili accepts any of the following Philippine government-issued IDs: PhilSys National ID, UMID, passport, or driver's license. You'll need to submit a clear photo of the front and back of your ID, plus a selfie holding the document. Most KYC submissions are reviewed and approved within 24 to 48 hours. Completing KYC early ensures your withdrawals process without any delays once you have winnings to claim.

No. pjili strictly enforces a one-account-per-player policy. Duplicate accounts registered under the same name, mobile number, email address, IP address, or household are prohibited under the pjili Terms and Conditions. If multiple accounts are detected, all of them will be closed and any associated balances may be forfeited. If you've forgotten your login credentials, use the account recovery option rather than creating a new account.

On the pjili login page, tap the "Forgot Password" link and enter the mobile number or email address registered to your account. pjili will send an OTP or a reset link to that contact. Follow the steps to set a new password. If you no longer have access to the original mobile number or email, contact pjili's 24/7 support team via live chat and the team will guide you through the identity-verified account recovery process.

To permanently close your pjili account, contact the support team at [email protected] with the subject line "Account Closure Request." Any remaining real-money balance will be returned to your verified GCash or bank account within 5 to 10 business days after KYC confirmation. Note that if you're closing your account because of gambling difficulties, the self-exclusion tool in Account Settings is a faster option and achieves the same result immediately.

The minimum deposit at pjili is ₱100 for GCash and PayMaya transactions, making it accessible for Filipino players across all budgets. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. These amounts are displayed during the deposit process in your pjili Wallet. There are no deposit fees charged by pjili — though your bank or e-wallet provider may charge their own transaction fees, which are separate from pjili's processes.

For KYC-verified pjili accounts, GCash withdrawals are typically processed within 5 to 30 minutes, available 24 hours a day including weekends and Philippine public holidays. This is one of the fastest payout channels available to Filipino players. If your withdrawal is taking longer than 60 minutes and you've completed KYC, contact pjili's live support with your transaction reference number for an immediate update.

Yes. pjili supports deposits and withdrawals via BPI, BDO, and Metrobank bank transfers, in addition to GCash and PayMaya. Bank transfer deposits are credited once clearing is confirmed — typically within a few hours for Instapay transactions, and up to one business day for PESONet. Bank withdrawals are processed within 1 to 3 business days. All bank transactions must go to and from accounts registered in your own name; third-party bank transfers are not permitted.

There are a few common reasons for delayed withdrawals at pjili. The most frequent is incomplete KYC verification — withdrawals won't process until your identity documents are approved. Other causes include: pending wagering requirements on bonus-related winnings, a withdrawal request flagged for routine security review, or a bank-side processing delay on BPI or BDO transfers. Check your Account Settings for any pending verification steps, then contact live support if everything looks clear on your end.

Yes, pjili accepts deposits and processes withdrawals via supported cryptocurrency wallets for players who prefer digital assets. Specific supported coins and wallet addresses are listed in the Wallet section of your pjili account. Crypto deposits are credited once the required on-chain confirmations are complete. Exchange rate conversion to PHP for account balance purposes uses the prevailing rate at the time of confirmation. Players bear any cryptocurrency network fees and exchange rate fluctuation risk.

pjili features an extensive library of JILI Games titles — one of the most popular slot providers among Filipino players. Highlights include Super Ace, Fortune Gems, Money Coming, Crazy 777, Golden Empire, Boxing King, and Mega Ace, among many others. The full JILI catalog is available in the pjili Slot lobby. New JILI titles are added regularly as they're released. You can also find featured games like Treasures of Aztec and Queen of Bounty prominently in the lobby.

All slot games on pjili use certified Random Number Generator (RNG) technology that is independently tested for fairness and randomness. The Return-to-Player (RTP) percentage for each slot title is published in the game's information panel — most JILI titles range between 96% and 98% RTP. RTP is a statistical average over millions of spins, not a session guarantee. pjili operates under PAGCOR's regulatory framework, which includes independent auditing requirements for all licensed game providers.

Yes. pjili.club is fully optimized for mobile play on both Android and iOS devices via your mobile browser — no app download required. The platform is responsive and works smoothly on Chrome for Android and Safari for iPhone. All games, including JILI slots, live dealer tables, and bingo rooms, are available on mobile. For the best experience, use a stable WiFi connection or a solid 4G/5G signal — live dealer games in particular benefit from a reliable connection.

Yes. The pjili Casino section hosts a full live dealer suite including baccarat, roulette, blackjack, and game show-style titles streamed in real time by professional dealers. These are especially popular with Filipino players who enjoy the social energy of a casino from the comfort of their homes in Manila, Cebu, or Davao. pjili also features online sabong (cockfighting) — one of the most culturally significant betting traditions in the Philippines — available within the Sports section of the platform.

Yes. pjili's sportsbook covers Philippine Basketball Association (PBA) games, including Commissioner's Cup, Governors' Cup, and Philippine Cup matchups. You'll also find markets for NBA, UFC, boxing (including Filipino boxing legends' bouts when scheduled), and major international football leagues. Live in-play betting is available on select events. Sports odds, available markets, and live bet options are accessible from the Sports section of your pjili account after logging in.

pjili offers a welcome bonus to new players on their first qualifying deposit. The specific bonus amount, percentage match, and minimum deposit threshold are detailed on the current promotions page within your pjili account. Welcome bonuses are available to each new player once. Like all pjili bonuses, the welcome offer is subject to wagering requirements that must be met before bonus-derived winnings can be withdrawn. Always read the individual promotion terms before claiming.

A wagering requirement is the number of times you must wager your bonus amount before any associated winnings become eligible to withdraw. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in qualifying bets before the resulting balance can be cashed out. The specific multiplier, eligible games, time limit, and maximum bet per round for each pjili bonus are listed in the individual promotion's terms and conditions.

Yes. pjili has a tiered loyalty program that rewards consistent Filipino players with escalating perks as they move up levels. Benefits at higher tiers typically include higher withdrawal limits, faster withdrawal processing, dedicated account management, reload bonuses, cashback on net losses, and exclusive access to high-stakes game rooms. Your current tier and progress are visible in your pjili account profile. Tier advancement is based on cumulative wagering activity over a defined period.

In general, pjili allows one bonus claim per household or IP address per promotion unless the specific promotion terms explicitly state otherwise. This policy exists to prevent bonus abuse, which harms the fairness of the system for genuine players. If you share a home with a family member who also has a legitimate pjili account and you both encounter claim issues, contact pjili support directly — they can review the situation and, if both accounts are independently verified, assist with resolving the restriction.

pjili operates within the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), the government authority responsible for licensing and supervising online gaming in the Philippines. PAGCOR oversight means pjili is subject to ongoing compliance requirements, including player protection standards, anti-money laundering (AML) controls, game fairness auditing, and age verification enforcement. Filipino players can confirm pjili's PAGCOR-regulated status through the platform's About Us and responsible gaming disclosures.

The minimum age to register and play at pjili is 21 years old. This is a strict requirement under PAGCOR regulations governing online gambling in the Philippines — three years above the standard adult age. pjili enforces this through mandatory KYC identity verification using government-issued Philippine IDs. Any account confirmed to belong to a person under 21 years of age is immediately closed and all funds are returned. There are no exceptions to this rule.

If gambling has become a problem, pjili's self-exclusion tool lets you lock your account immediately for 6 months, 1 year, 3 years, 5 years, or permanently. Go to Account Settings > Responsible Gaming to activate it — no waiting period, no charge, and no judgment. Alternatively, contact pjili's 24/7 support team via live chat and they will process it instantly. pjili also offers deposit limits, loss limits, cool-off periods, and session timers. Visit the Responsible Gaming page for full details on all available tools.